hoi4Privacy Policy
This page describes what we collect when you use hoi4 and how we keep that data protected. We understand that your personal information—your name, contact details, payment methods, and betting history—is sensitive. Our privacy policy outlines what data we gather, how we use it, who we share it with, and what rights you have over your information.
When you open an account on hoi4, verify your identity with government documents, fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers, and place bets on Liga 1, Piala Indonesia, Piala AFF, Champions League, or other games, you generate data that we collect and store. We process this data securely, in compliance with Indonesian data protection standards, and never sell it to advertisers or external brokers.
Our commitment is to handle your data transparently. We collect only what is necessary to verify your identity, process payments, prevent fraud, and provide customer support. You have the right to access, correct, or request deletion of your personal information at any time. This policy explains how we honor these rights.
What Data We Collect on hoi4
We at hoi4 collect several categories of personal information when you register and use our platform. First, we collect your identity data: full legal name, email address, phone number, date of birth, and government-issued ID details (passport, national identity card, or driver's licence). This information is mandatory for account opening and verification.
Second, we collect payment information. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, or e-wallet, we record the payment method, transaction amount, date, and status. We do not store full credit card numbers or e-wallet passwords—our payment processors handle those securely on their own servers.
Third, we collect activity data. This includes every bet you place on football markets, live-dealer games, slots, or esports; every game you play; your account balance history; and your withdrawal requests. We also log your login times, device information (operating system, browser type), and IP address for security purposes.
We collect data to protect you and us
Our collection of activity and device data serves fraud prevention, money-laundering detection, and account security. We monitor for suspicious patterns—for example, sudden large withdrawals or logins from multiple countries in short timeframes—to flag potential account compromise.
How We Use Your Data on hoi4
We use your identity and payment data to verify your account, process deposits and withdrawals, and comply with Indonesian financial regulations. Without this data, we cannot provide the service. We use your activity data to settle bets fairly, calculate your account balance, and track your betting history for your reference.
We also use your data for internal analytics and service improvement. For example, we analyze which games are popular during Liga 1 season, which payment methods users prefer in Jakarta versus Surabaya, and how users engage with different sports markets. This analysis helps us improve hoi4 without revealing individual identities.
We use your contact information (email and phone) to send you account notifications—for example, confirming deposits, warning of login attempts, or notifying you of withdrawals. During major events like Idul Fitri, Idul Adha, or Imlek holidays, we may send promotional updates about upcoming tournament schedules. You can opt out of non-essential notifications in your account preferences.
We do not use your data for behavioral advertising. We do not sell your information to third-party marketing companies, data brokers, or advertisers. Your data serves only the operational and security needs of hoi4.
Third Parties and Data Sharing on Our Platform
Our payment processors—the companies handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers—receive your payment details to complete transactions. We share only the minimum information necessary: account name, phone number, transaction amount, and the payment method itself. These processors have their own privacy policies; we recommend reviewing them if you are concerned about their data handling.
Our hosting provider and database vendor may have access to our servers where your data is stored. These vendors are contractually bound to keep your data confidential and may not use it for any purpose other than maintaining the hoi4 platform. Our servers may be located outside Indonesia, but we ensure they meet international security standards.
We may disclose your data if required by Indonesian law or court order. For example, if law enforcement requests your betting records as part of a fraud investigation, we will comply. We will notify you of such requests whenever legally permitted.
Data Security and Encryption on hoi4
We at hoi4 use industry-standard encryption to protect your data in transit and at rest. All communication between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed (one-way encrypted) so that even our staff cannot read it. Payment information is handled by PCI-compliant processors, meaning it meets international payment-card security standards.
Our databases are protected by firewalls, regular security audits, and intrusion-detection systems. We limit staff access to your personal information to those employees who absolutely need it for their role. Despite these measures, no system is perfectly secure. If you suspect your hoi4 account has been compromised—for example, if someone accessed it without your permission—contact our support team immediately.
How Long We Keep Your Data
We retain your account information (identity, contact details, payment records, and betting history) for as long as your hoi4 account is active. If you close your account, we retain this data for a minimum of five years to comply with Indonesian financial and anti-money-laundering regulations. After that period, we may delete it, though we may keep anonymized activity data for analytics purposes.
Server logs (IP addresses, login times, device information) are typically retained for one year. This allows us to investigate account security incidents and comply with audit requirements. After one year, these logs are deleted unless they are part of an ongoing investigation.
Your Rights Regarding Your Data
You have the right to access your personal information at any time. Log in to hoi4 and navigate to Account > Personal Details to view your registered name, email, phone, and payment methods. You can also download your full betting history and account activity report.
You have the right to correct inaccurate data. If your name, email, or phone number is wrong, contact our support team and we will update it. You have the right to request deletion of your personal data, subject to legal holds (for example, we cannot delete transaction records required by financial law). We will fulfill deletion requests within thirty days where legally permitted.
You have the right to opt out of promotional communications. You can disable marketing emails and SMS notifications in your account preferences. You will continue to receive transactional messages (deposit confirmations, login alerts) even if you opt out of marketing.
If you have questions about our privacy practices, believe we have mishandled your data, or wish to exercise any of these rights, contact our support team via in-app chat, email, or the contact details listed in your account settings. We aim to respond to privacy requests within one business day. We are committed to respecting your data and maintaining your trust in hoi4.
↑