hoi4 Platform Account Terms

We at hoi4 set out these terms to explain how our platform operates, what we require from you as a user, and what you can expect from us in return. By creating an account on hoi4, you agree to follow these conditions. They cover account opening, deposits and withdrawals, our treatment of your data, dispute resolution, and the jurisdictional limits of our service.

Our platform hosts football markets covering Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and other tournaments, alongside live-dealer games and slots. To access any of these services, you must first open an account, verify your identity with government documents, and fund your account via one of our supported payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, or e-wallet.

These terms bind both you and us. We undertake to operate our platform fairly, protect your personal information, process your withdrawals promptly, and provide support in English when you need assistance. In return, we ask that you follow our rules, provide accurate information, and verify that you are legally permitted to use our service in your jurisdiction.

Account Opening and Eligibility

When you join hoi4, we require you to provide your full legal name, email address, phone number, and a valid government-issued ID. We use these details to verify your identity (KYC — Know Your Customer) and ensure compliance with local regulations. Our verification team reviews your documents within one business day. Until we confirm your identity, you cannot deposit funds or play on hoi4.

We ask that all information you provide is accurate and up to date. If you provide false or misleading details, we reserve the right to suspend or close your account. We also require that you are at least 18 years old and legally permitted to participate in online gaming in your jurisdiction. hoi4 services are available only where local law permits online betting and gaming. You are responsible for verifying that access and use of hoi4 comply with your own jurisdiction's regulations.

Deposits and Withdrawals on hoi4

We at hoi4 accept deposits via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each method processes at different speeds. E-wallet deposits typically complete within minutes; bank transfers may take a few hours depending on your bank. All funds are held in Indonesian Rupiah (IDR). We do not charge deposit fees, though your bank or e-wallet provider may.

When you request a withdrawal from hoi4, we verify that your request matches your registered identity and account history. This review process protects you and us from fraud. Typical review times range from several hours to one business day, depending on the withdrawal method and time of request. After we approve your withdrawal, funds transfer to your chosen payment method. We charge no withdrawal fees on hoi4.

We do not guarantee specific processing times for withdrawals. Delays may occur due to bank processing schedules, e-wallet system maintenance, or our compliance review. If your withdrawal is significantly delayed, contact our support team for a status update. They are available in English during Jakarta business hours.

Games and Betting on Our Platform

hoi4 offers football markets, live-dealer games, slots, and esports betting. Each game category has its own rules and payout mechanics, which we publish transparently. When you place a bet on a Liga 1 match or spin a slot game on hoi4, you agree to follow the rules governing that game. We settle all bets according to our published procedures. If you believe a settlement is incorrect, you can dispute it through our support process within a set timeframe.

We do not offer refunds on bets once they are placed and the game has commenced, unless the game itself is canceled or voided due to circumstances beyond our control. During major holidays like Idul Fitri or Idul Adha, when fixture schedules may shift or be postponed, we will adjust bet terms according to the new schedule—not cancel existing bets.

• 1
  Football marketsLiga 1, Piala AFF, more

  We settle football bets based on official match results. We do not settle bets on fixtures that are postponed or canceled unless specifically noted.

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  Live-dealer gamesBlackjack, roulette, more

  Results are determined by real game outcomes streamed from our studios. We do not reverse or refund bets once the game result is final.

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  Slot gamesAviator, Sweet Bonanza, more

  Slots use certified random number generators. Results are final and cannot be disputed once the spin concludes.

Your Data and Privacy on hoi4

We at hoi4 collect personal information from you to verify your identity, process payments, prevent fraud, and provide customer support. This includes your name, phone number, email, and government ID details. We store this data securely and do not share it with third parties except as required by law or necessary to process your transactions (for example, sharing deposit details with payment processors).

We also track your account activity—bets placed, games played, deposits, and withdrawals. This data helps us detect suspicious activity, prevent money laundering, and improve our service. Your betting history is visible to you in your account and can be reviewed at any time. We retain your account data for a minimum period required by Indonesian financial regulations, even if you close your account.

Disputes and Complaints on Our Platform

If you believe hoi4 has made an error—for example, a bet was settled incorrectly or a withdrawal was not processed—contact our support team immediately. Provide details of the issue, dates, and relevant transaction IDs. We aim to respond to complaints within one business day. If we agree an error occurred, we will correct it and credit your account. If we disagree, we will explain our reasoning.

We do not have a separate formal complaints procedure beyond our support process. Disputes are resolved by our support team and management. If you are not satisfied with our response, you may escalate to our compliance officer, whose contact details are available on our platform. We undertake to handle all complaints fairly and transparently.

Jurisdiction and Service Restrictions

Our platform is designed primarily for Indonesian users. Most payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks—require an Indonesian phone number and bank account. If you are outside Indonesia and cannot access these methods, hoi4 may not be accessible to you.

We operate under the laws and regulations applicable in Indonesia. Any disputes arising from your use of hoi4 are governed by Indonesian law, and any legal proceedings must be pursued in Indonesian courts or through our internal dispute resolution process. We disclaim liability for any loss, damage, or liability arising from your use of hoi4, except where prohibited by law.

These terms may be updated at any time at our discretion. We will notify you of material changes via email or in-app notification. Your continued use of hoi4 after notification constitutes acceptance of updated terms. Thank you for reading our hoi4 platform terms. If you have questions about any part of this agreement, contact our support team via the in-app chat or email provided in your account settings.